Privacy Policy (POPIA)

Effective date: 15 June 2025 • Company: Viziarvi (Pty) Ltd • Information Officer: M Grobler

Contact (POPIA Requests)
Email: [email protected] • Phone/WhatsApp: +27 79 256 4180
Address: Pretoria, South Africa

1. What Personal Information We Collect

Identity & contact details: name, email, phone, company, address
Transactional data: orders, invoices, payment confirmations (via Paystack)
Technical data: device/browser info, IP, usage analytics, cookies
Support communications and preferences

2. How We Use Your Information

To provide and improve our Services and digital products
To process payments and prevent fraud (via Paystack)
To deliver updates, receipts, and support
To comply with legal obligations
Marketing with consent (you can opt out anytime)

3. Lawful Bases (POPIA)

We process personal information for one or more lawful bases: consent, performance of a contract, compliance with law, legitimate interests (balanced against your rights), or as otherwise permitted under POPIA.

4. Cookies & Analytics

We may use essential and analytics cookies. You can control cookies in your browser settings. Disabling some cookies may affect site functionality.

5. Sharing Your Information

We share data with trusted service providers strictly as needed (e.g., Paystack for payments, hosting, CRM/email tools). We require appropriate safeguards and confidentiality. We do not sell personal information.

6. Cross-Border Transfers

If we transfer data outside South Africa, we use lawful safeguards (e.g., contractual clauses) to protect your information.

7. Data Security & Retention

We implement reasonable technical and organisational measures to protect your data. We retain information only as long as necessary for the purposes collected and applicable laws.

8. Your POPIA Rights

Access and obtain a copy of your personal information
Request correction or deletion where lawful
Object to processing or withdraw consent (where applicable)
Complain to the Information Regulator (South Africa)

To exercise rights, contact [email protected]. We will respond within a reasonable period.

9. Children’s Data

Our Services are intended for adults and businesses. We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.