Refunds, Returns & Support

Effective date: 15 June 2025

Digital Products (e.g., PDFs, templates, checklists)

• If your download link fails or the file is corrupted, we will re-issue access at no cost.
• Within 7 days of purchase, if a digital item is materially defective or not as described, contact us and we’ll repair/replace or refund at our discretion.
• Because digital items are immediately accessible, we generally cannot refund completed/consumed downloads unless required by law.

Services & Subscriptions (if applicable)

• Subscriptions renew automatically until cancelled. You can cancel anytime before the next renewal to avoid further charges.
• For once-off services, refunds are considered case-by-case if no material work has commenced.

Payment Disputes

Please contact us first at [email protected] so we can assist quickly. If we cannot resolve your concern, you may also raise a dispute via Paystack according to their process.

Processing Time

Approved refunds are processed back to the original payment method (via Paystack). Timing may vary based on card/bank.

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